FAQ

Q: Why choose GiftGroup to pool money?


A: Collecting money with GiftGroup is fast, safe and secure. You can invite friends and family to contribute from all corners of the country and the world, safely, at the touch of a button. 

Starting a collection with GiftGroup is as easy as one, two, three:
One - Register and create a collection
Two - Invite people to contribute to your collection page
Three - Transfer the funds to a nominated Australian bank account

Q: What types of gifts and occasions does GiftGroup support?

A: GiftGroup can help you collect money for almost any purpose birthdays, holiday gifts, weddings, baby showers, thank you gifts for coaches and teachers, even office footy tipping competitions!

Anyone from around the work can pay into your colleciton however you must hold an account with an Australian bank, building society or credit union in order to transfer money out of your collection.

Q: What does it cost to use Gift Group?

A: Creating a collection is 100% free. A processing fee of 5% is applied to each individual payment made to your group collection.

Q: What types of credit card does GiftGroup accept?

A: Contributors to your collection can pay with Visa, MasterCard or Amex credit cards.

Q: Is GiftGroup a secure service?

A: Yes! All credit card information is processed directly by our payment gateway and we do not store this data at any stage. The banking details of the collection organiser are encrypted and held on secure servers. We do not sell your personal information. The only third parties with whom we share data are our own service providers, in other words, the businesses we use to provide our service to you. Our service Terms & Conditions and Privacy Policy contain further information on how we handle your personal data.

Q: How do I tell my friends and family about a gift collection I am coordinating?

A: You can direct your friends and family to the contribution page by sharing the link created on this website with them via social media, text or email.

Q: How many friends can contribute to a collection?

A: You can invite as many friends and family to the page to contribute as you like.

Q: Can friends and family overseas safely contribute to a collection?

A: Yes, payments are accepted from anywhere in the world however amounts are charged in Australian Dollars (AUD).

Q: How do I withdraw funds once all contributions have been collected?

A: Once a collection is complete, the organiser can close the collection and transfer funds with the click of a button button. Transferring funds out of GiftGroup takes 2 days so that any final payments into your colleection have been cleared.

Q: Where can I get help using GiftGroup?

A: You can access technical support by sending an email to [email protected] and our friendly support team will be happy to assist.You can also contact us through Facebook,drop us a note on Instagram or request a call back via the GiftGroup Contact page.

What People Say About Us

Gift Group is all about ease of use and safe, secure payments. Start a collection and group together to spoil your favourite friend, teacher, coach, colleague or family member!

Fast and very easy to use!

I used GiftGroup to pool funds with other parents for our children's pre-school teacher retirement gift. It was really easy to use and I loved the fact that I didn’t have to give out my bank details or manage a bundle of cash.

Sara G

Super simple!

In the past I have spent hours organising group money collections for my friends’ birthdays and events work. GiftGroup makes it dead-set simple. No headaches in giving out personal bank details or chasing people up for payments.

KWTestimonial

Kylie W

We used GiftGroup

to collect funds for accommodation and breakfast for our wedding, it was so simple to use. No trawling through bank statements to see who paid and the funds were disbursed quickly to our bank account once the collection was complete.

AVTestimonial

Amanda V